X METRIC is a customized platform that provides central dashboard reporting and a weighted index to measure your brand experience
- Internal field unit reporting (powered by Action Manager™)
- Mystery shopping
- Customer satisfaction data
- Social media monitor
- Employee reviews and satisfaction
Imagine a single platform where all the channels and KPI’s of the experience are together. Use the field reporting and operational platform to submit unit and divisional reports by your senior managers. Immediately, one can check these scores against all guest and customer data.
Better customer data will yield better results creating a consistent and memorable experiences at all key touch points, thereby improving satisfaction and loyalty.