Better data yields better results. MCG provides measurable performance data through custom designed operational audits that best represent your operating standards and designed customer interface points. MCG programs provides a detailed and rigorous measurement process that helps you track progress and identify customer trends through web-based reporting providing instant access to inspection/shop results, allowing you to respond quickly
- Monitor Guest Touchpoints & Designed Service Sequence (support brand DNA - online, service, product quality, cleanliness, facility and asset maintenance)
- Increase Brand Management
- 360 Views
- Competitive Shops & Research
- Franchise Compliance
- Brand Audit & Inspection
- Reporting and Analytics
The MCG platform analyzes quality assurance vertically and horizontally throughout your organization.
Better secure data and business intelligence that is verified, reliable, and relevant. Executive reports provided to distill key information into objectives, methodologies, results and recommendations which can be targeted for specific audiences. Predictive statistics and modeling can provide insight in key business relationships to gain and sustain a competitive advantage.
Secure access available always, via a dedicated web server. Reporting and data is formatted in a hierarchical fashion. Website reports contain statistical and/or numerical data, as well as visual charts and graphs to promote ease of data use and interpretation.