First, we don’t believe in “customer satisfaction” ever. MCG shares the perspective that the new world revolves around human “experiences” and they must be exceptional, full of authentic hospitality and provide a connection…nothing can ever be just satisfactory.
But, we it comes to tracking experiences, MCG offers the richest experience in survey design, collection, and analytics. Ranging from NPS (Net Promoter Score) to custom marketing data collection, MCG delivers multiple channels of accurate metrics.
- Smart survey automation
- Mobile applications
- Web applications
- Tablets & kiosks
- Mass email collection