Track and discover how people perceive your brand from the positive and negative comments circulating in Social Media sites. Our platform monitors various data streams to uncover hidden patterns, correlations and other useful information to identify and let you contact detractors or promoters directly from the MCG system. This allows you to convert detractors to promoters or reward the loyal promoters of your brands.
Social data can help you to:
- Identify negative or positive feedback & create action plans
- Prioritize feedback by impact and act on the most influential posts
- Track geographically by area manager or director
- Initiate dialogue with guests
- Social data collection
- Replying to guests made easy